Will the Year 9 devices be able to handle the software and storage requirements for Photography Digital Media subjects in Years 9 to 10 and the HSC equivalent?
Are students permitted to install software on their laptop?
Will the students be able to store the devices at school?
How long does the battery last?
Who owns the laptop in the SLP?
If my child's laptop is stolen or damaged, what happens?
What happens when my child’s laptop is getting repaired?
Who is responsible if another student damages my child’s laptop?
Who is responsible for repairs that do not fall under warranty?
My stylus has been lost/damaged. Can I get a new one?
Will the Year 9 devices be able to handle the software and storage requirements for Photography Digital Media subjects in Years 9 to 10 and the HSC equivalent?
The chosen laptop model for these year groups has been rigorously tested by TechServe under normal daily use, as well as well as under extreme use cases. In both cases the device has allowed for successful video/audio/photo editing and rendering in a timely and acceptable manner. Adobe Creative Cloud software will be installed.
Are students permitted to install software on their laptop?
All software is managed by the school in order to ensure a consistent and reliable experience in the classroom. Families will not be able to install their own software on the device.
Will the students be able to store the devices at school?
Devices will need to stay with the student during the day or be placed in the student’s secure locker. Leaving the laptop at school overnight is not permitted.
How long does the battery last?
The laptop has an advertised battery life of over nine hours when fully charged. This should be more than sufficient for a school day if the laptop is fully charged upon arrival at school. The school will assess the need for charging facilities as the program progresses.
Who owns the laptop in the SLP?
The laptop provided to your child is owned by the school. The school issues the laptop to your child as part of the School’s Secondary Laptop Program and Covenant’s learning offering.
If my child's laptop is stolen or damaged, what happens?
Deliberate damage, theft or loss is not covered. TechServe must be notified immediately if damage, theft or loss occurs.
TechServe will be available for servicing and diagnosing problems arising from damage.
The cost of a replacement laptop will be incurred by the parent.
What happens when my child’s laptop is getting repaired?
The school will organise and coordinate repairs, including providing a replacement laptop where possible (the school will have a small number of spare laptops to supply students affected).
Who is responsible if another student damages my child’s laptop?
The school will treat any incident according to its policies and will investigate thoroughly and fairly. If it is proved that a student other than the owner has damaged a device, he/she will be asked to pay for repairs.
Who is responsible for repairs that do not fall under warranty?
Any repairs not covered by warranty or service agreement will be organised by TechServe, and any cost will need to be met by the family.
My stylus has been lost/damaged. Can I get a new one?
A new stylus can be purchased for $70. This can be arranged at TechServe.
If you have further questions, please complete this form.